Delivery information

We offer ready-to-send items as well as items knitted to order.

Purchased "ready-to-send" items are shipped within 2 days of receiving cleared payment and the tracking number is uploaded to customer`s order details page.
Items that are made on request need firstly to be knitted within the stated knitting time.In this case the shipping time depends on the time we need to get an item ready.Please note that usually the knitting time is much less than the stated one - we always state a longer processing time to prevent customers`disappointment in case we have queued orders.

Items with a total weight of up to 2kg are shipped via Priority Registered Mail with delivery to USA within 14 to 20 days,and 7 to 10 business days to Europe.This delivery time,however,may vary due to busy seasonal mail traffic or any other uncontrollable reasons.

Items with a total weight above 2 kg are sent via Priority Parcel Mail with expected delivery time to USA within 10 to 20 days and within 7 to 10 days to Europe. This delivery time also may vary due to busy seasonal mail traffic or any other uncontrollable reasons.

Delivery to UK,AU and Canada is only via Parcel mail priority service and with a delivery confirmation.

Express delivery (5-10 days to USA,AU and NZ with DHL Express) is also available,yet please note that express overseas deliveries are much more expensive than post office deliveries and defaultly we don`t offer such.In case you need an express delivery,please contact us with your destination country and ZIP code for details on shipping rates ( shipping rates depend on both gross weight and box dimensions).

We combine purchases.The system automatically calculates the total weight and combines shipping rates.

Please note! It is customer`s responsibility to provide a valid and complete physical shipping address with a name,family name and a phone number of the receiver.
Express DHL is not available for PO Boxes!
If an item gets returned to us because of an incomplete or wrong shipping address,the item will be re-sent ,but the customer is responsible for paying the re-sending shipping rates.

Due to the latest shipping rates flactuations of different carriers,we preserve the right to change the carrier if we find a more reliable and equally safe carrier to your country.