Delivery information

On our website we offer ready-to-send items as well as items knitted to order.

Purchased "ready-to-send" items are shipped within 2 days of receiving cleared payment and the tracking number is uploaded to customer`s order details page.
Items that are made to order will need firstly to be knitted within the stated knitting time.In this case the shipping time will depend on the time we need to get an item ready.Please note that usually the knitting time is much less than the stated - we always state a longer knitting time to prevent customers`disappointment in case we need extra time for preparing an order.

Items with a total weight of up to 2kg are shipped via Priority Registered Mail with delivery to USA within 10 to 14 days,and 5 to 7 business days to Europe.This delivery time,however,may vary due to busy seasonal mail traffic or any other uncontrollable reasons.

Items with a total weight of above 2 kg are sent via Priority Parcel Mail with expected delivery time to USA within 10 to 14 days and within 7 to 10 days to Europe.

Express delivery (4-5 days to USA) is also available,yet please note that express overseas deliveries are much more expensive than post office deliveries and we don`t offer them by default.You should contact us for details as prices depend on both gross weight and box dimensions.

We combine purchases.The system automatically calculates the total weight and combined shipping rate.

Please note! It is customer`s responsibility to provide a valid and full physical shipping address.
If an item gets returned because of incomplete or wrong shipping address,the item will be re-sent ,but the customer is responsible for paying the re-shipment.
As long as an item is made to order,no refund is due in case of a return because of an incomplete or wrong shipping address.