Refunds & returns
Custom made items or items made to order are non-refundable and can not be returned.
We accept returns on ready items that have proved to be significantly not as described.
Items that qualify for a return must be returned in original condition, unused and unwashed with all original labels and packaging attached and intact. The item must not have been altered in any way. Please provide proof of purchase.
Dukyana reserves the right to not offer a refund where the fault or damage is a result of misuse or lack of care.
Return shipping costs are customer`s responsibility. Registered post with a tracking number is recommended.
Dukyana is not responsible for items damaged or lost in the shipping process and a refund will not be issued on returned goods not received by Dukyana.
Once the item is received, a full refund is issued.
By default refunds or returns are not offered for change of mind or misreading item`s description and specifications.
In case the buyer insists on returning an item, please take into consideration the restocking fees stated below:
- The buyer changes their mind about a purchase and returns an item in the original condition within the stated 7-day return timeframe - restocking fee of 20% on the item`s original price applies.
- The buyer changes their mind about a purchase and returns an item within the stated 7-day return time frame, but the seller receives the item used,damaged or materially different than how it was originally shipped to the buyer - restocking fee of 50% on the item`s original price applies.
- The refund will exclude the innitial shipping cost,that is the shipping cost paid for sending the item to the buyer.
It is customer`s responsibility to provide a valid and full physical shipping address.
If an item gets returned because of incomplete or wrong shipping address,the item will be re-sent ,but the customer is responsible for paying the re-shipment.
As long as an item is made to order,no refund is due in case of a return because of an incomplete or wrong shipping address.
If the returned item ( returned because of an incomplete or wrong shipping address) was a ready-to-send item and the buyer doesn`t any longer want the item,the refund will be given only on the item`s cost excluding the shipping cost. Re-stocking fee of 20% apply.
One needs a PayPal account for processing a payment.
Transactions via PayPal using guest accounts will not be considered trusty and will not be processed no matter the payment will be received to our PayPal account.
The refund in case of a "not trusty" transaction will be the total less $0.50 / EUR 0.50 for the PayPal fee charged on the transaction.
Also,please make sure the shipping address is correct.We will not ship to an address different from the one on record.
Customers who don`t want to register on PayPal - please contact us to arrange a different payment method (bank transfer is an option,as well as Western Union).
We do combine shipment.The system automatically calculates combined purchases` weight.
Any shipping overages paid on placing your order will be refunded via PayPal (being the only payment method we offer).
All Rights Reserved
Please respect our rights as creators by sharing our images and content ethically, honestly and responsibly by crediting content and images to Dukyana.com as set out below.
No part of this website or any of its contents including but not limited to images, brandmarks and logos may be reproduced, copied, modified or adapted, without the prior written consent of Milena Bunalova, unless otherwise indicated for stand-alone materials.
You may share this website by any of the following means:
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- You may quote extracts from the website with attribution to dukyana.com
For any other mode of sharing, please contact us at email@example.com
Commercial use and distribution of the contents of the website including images is not allowed without express and prior written consent of Milena Bunalova.
A great deal of love, time and energy goes into making the Dukyana sweaters and it is important for us that you are happy with your purchases.Please read the below info:
It isn`t possible to make two completely identical items because of the nature of the craft so please bear in mind that slight difference in measurements is always a possibility.
Please also note that while every care is taken to accurately represent the colours of the products shown,variations may occur due to different screens/monitors colour representation and settings.
In case you have a question concening the above terms and conditions,you can send us a question prior to making a purchase or placing your order.