Refunds & returns
Custom made items or items made to order are non-refundable and can not be returned.
We accept returns on ready items that have proved to be significantly not as described or damaged during transit.
Items that qualify for a return must be returned in original condition, unused and unwashed with all original labels and packaging attached and intact. The item must not have been altered in any way. Please provide proof of purchase.
Dukyana reserves the right to not offer a refund where the fault or damage is a result of misuse or lack of care.
Return shipping costs are customer`s responsibility. Registered post with a tracking number is recommended.
Dukyana is not responsible for items damaged or lost in the shipping process and a refund will not be issued on returned goods not received by Dukyana.
Once the item is received, a full refund is issued.
By default refunds or returns are not offered for change of mind or misreading item`s description.
In case the buyer insists on returning an item, please take into consideration the restocking fees stated below:
*The buyer changes their mind about a purchase and returns an item in the original condition within the stated 7-day return timeframe - restocking fee of 20% on the item`s original price applies.
** The buyer changes their mind about a purchase and returns an item within the stated 7-day return time frame, but the seller receives the item used,damaged or materially different than how it was originally shipped to the buyer - restocking fee of 50% on the item`s original price applies.
***The refund will exclude the innitial shipping cost,that is the shipping cost paid for sending the item to the buyer.
*One needs a PayPal account for processing a payment.
Transactions via PayPal using guest accounts will not be considered trusty and will not be processed no matter the payment will be received to our PayPal account.
The refund in case of a "not trusty" transaction will be the total less $0.50 / EUR 0.50 for the PayPal fee charged on the transaction.
**Also,please make sure the shipping address is correct.We will not ship to an address different from the one on record.
Customers who don`t want to register on PayPal - please contact us to arrange a different payment method.
We do combine shipment.
The system calculates combined purchases weight,yet it is not perfect and in case of shipping overages,they will be credited to your payment account for future purchases.
Your Personal Information is kept confidential and secure and is not disclosed to anyone outside the company,unless required by law.
A great deal of love, time and energy goes into making the Dukyana sweaters and it is important to us that you are happy with your purchases.Please read the below info:
It isn`t possible to make two completely identical items because of the nature of the craft so please bear in mind that slight difference in measurements is always a possibility.
Please also note that while every care is taken to accurately represent the colours of the products shown,variations may occur due to different screens/monitors colour representation and settings.