Refunds & returns
Custom made items / items made to order are non-refundable and can not be returned.
We accept returns on ready items that have proved to be significantly not as described.
Items that qualify for a return must be returned in original condition, unused and unwashed with all original labels and packaging attached and intact. The item must not have been altered in any way. Please provide proof of purchase.
Dukyana reserves the right to not offer a refund where the fault or damage is a result of misuse or lack of care.
Return shipping costs are customer`s responsibility. Registered post with a tracking number is recommended.
Dukyana is not responsible for items damaged or lost in the shipping process and a refund will not be issued on returned goods not received by Dukyana.
Once the item is received, a full refund is issued.
By default refunds or returns are not offered for change of mind or misreading item`s description and specifications.
In case the buyer insists on returning an item, please take into consideration the restocking fees stated below:
- The buyer changes their mind about a purchase and returns an item in the original condition within the stated 7-day return timeframe - restocking fee of 20% on the item`s original price applies.
- The buyer changes their mind about a purchase and returns an item within the stated 7-day return time frame, but the seller receives the item used or damaged - restocking fee of 50% on the item`s original price applies.
- The buyer changes their mind about a purchase and returns an item within the stated 7-day return time frame, but the seller receives the item materially different from the original item shipped to the buyer - no refund is due.
- The refund will exclude the initial shipping cost,that is the shipping cost paid for sending the item to the buyer.
It is customer`s responsibility to provide a valid and complete physical shipping address.
If an item gets returned because of an incomplete or wrong shipping address,the item will be re-sent ,but the customer is responsible for paying for the re-shipment.
As long as an item is made to order,no refund will be issued in case of a return because of an incomplete or wrong shipping address.
If the returned item ( returned because of an incomplete or wrong shipping address) is a ready-to-send item and the buyer doesn`t any longer want the item,the refund will be given only on the item`s cost excluding the initial shipping cost. Re-stocking fee of 20% applies.
If a purchased item is unclaimed and gets returned to sender,no refund is due.