Refunds & returns

Items must be returned for inspection in original condition, unused and unwashed with all original labels and packaging attached and intact. The item must not have been altered in any way. Please provide proof of purchase. 

Dukyana reserves the right to not offer a refund where the fault or damage is a result of misuse or lack of care. 

Return shipping costs are customer`s responsibility. Registered post with a tracking number is recommended. Dukyana is not responsible for items damaged or lost in the shipping process and a refund will not be issued on returned goods not received by Dukyana.

Refunds or exchanges are not offered for change of mind.